Have questions? We got answers!

1. How long does shipping usually take?

Our standard shipping typically takes 5-7 business days. However, during peak seasons, it may take a little longer. You'll get a tracking number to keep an eye on your package.

2. Do you offer insured shipping?

Yes, we do! If you would like to insure your package, please select the "Insured Shipping" option at checkout for an additional fee.

3. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service team within 14 days of receiving your order and we will gladly assist you with a replacement or refund.

4. What is your 30-day refund policy?

We want you to love your purchase! If you're not completely satisfied, you can return the product within 30 days for a full refund.

5. How do I initiate a refund?

It's simple! Just contact our customer service team through our website or live chat to start the refund process. We'll guide you through every step.

6. Are there any items that cannot be refunded?

Most of our products are refundable within 30 days. However, personalized items and final sale items are non-refundable.

7. How can I contact customer support?

You can reach our friendly customer support team via live chat or contact page. We're here to help!

8. Do you ship internationally?

Yes, we do! Although shipping times may vary depending on your location, we aim to get your order to you as quickly as possible. However, it is free shipping worldwide. 

9. Can I change or cancel my order after I've placed it?

Yes, but act quickly! Contact us within 24 hours of placing your order, and we'll do our best to accommodate any changes or cancellations.

10. What payment methods do you accept?

We accept all major credit cards and other popular payment methods. Check our payment options at checkout for more details.

11. Is it safe to shop on your website?

Absolutely! We use secure encryption technology to protect your personal and payment information, so you can shop with confidence.

12. Do you have any promotions or discounts?

We often offer special promotions and discounts on our products. Check our website regularly for updates, or sign up for our newsletter to stay in the loop.